Manage risk and mitigate liability around service delivery failureĮnsure service delivery in line with contracted SLAs and KPIsĮnsure workflow and quality procedures followed throughout production cycle by teamĬhallenge status quo to drive operational improvementįull understanding of Brand Guidelines and ensure their correct usageĪpply precise attention to detail in daily tasks Help to manage Client's expectations in line with contracted SLAsĪpply a commercial and value added approach to service deliveryĮnsure meaningful and timely communication with Client and any other stakeholders, including daily and monthly reviews and reportingĪct as point of escalation for issues and ensure prompt and satisfactory resolution with minimal commercial impact, escalating through senior management when required.
CREATIVE SERVICES STUDIO MANAGER DRIVERS
On-going management of team performance and development in line with the personal appraisal and PDP requests, setting team and individual targets in line with both account and company objectivesĮstablishing and maintaining effective relationships with the team, gaining trust and respect, driving engagement to provide a committed and high performing workforceĭevelop a comprehensive understanding of the Client's business and key drivers in that business sectorĭevelop and maintain relationships with key Client stakeholders Provide direction to the team driving best practice to produce exceptional work and wider service deliveryĪnalyse productivity to ensure optimal team resource Share expertise and specialist knowledge with, and the training of colleagues Identifying the need and facilitating the correct pathway for all overflow work Operational reporting, providing in-depth reports for the region on a weekly and monthly basisįorecast the monthly revenue on a weekly basis Traffic Management, resource/capacity planning to ensure adequate resource You will also be supporting the wider Creative Production Operations team on future indicatives.
You will manage, direct and support your studio while assisting with the delivery of all production projects across all channels, on time and on budget whilst maintaining the highest possible production values. As a Studio Manager, you will be working with some of the most recognizable global brands, which includes Unilever, Renault, Heineken and Friesland Campina.
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